Someone enlighten me. I keep running into this idea with certain people I talk to.
"Why are you charging me for this custom program? It has already been written for another bank. All of the work is already done."
I've tried explaining that programs are like books. Even though you only wrote it once you charge it multiple times.
I've tried explaining that custom programs are like our software product. You have to pay for YOUR copy, even though we've already written and sold copies to other people.
The last person I tried to explain this to told me that I "shouldn't argue with the customer".
This isn't a complex idea.