Read the following. Was I neutral enough? Nice enough? Too nice? I didn't bother complaining at the store; usually the peons can do nothing and it wasn't their fault in the first place (I jokingly refer to myself as a peon as well so no offence is meant by that word).
To Whom It May Concern,
I recently left one of my purchased bags at Store #5155 (Store Manager Anthony Martinez). Within the hour I returned for my items only to find out that they had already been put back onto the shelf. From my conversation with the employee at the Customer Service desk it seemed that this was a store policy and not an individual blunder. While it was my negligence that caused the situation in the first place it also was, in my opinion, an egregious lack of customer service. It would be a courtesy to keep purchased, non-perishable items at Customer Service for at least a few hours before returning them to the shelf (and necessitating the customer to shop for those items once again in order not to waste their money).
I would like to emphasize that my distress was caused by what seemed to be a store policy and not any individual employee. I have always had friendly and courteous treatment by the employees of this Walmart.
Thank you for your time,
Rebecca Roelant
That complaint has been submitted, I have my items, all is well. I managed to comport myself with dignity throughout the entire episode (at least I thought I was dignified). One whole hour wasted, though, on a day when I had everything planned to a "t". There goes my schedule:)
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